These Terms & Conditions govern the use of the website and services provided by Mikaela's Closet, accessible at www.mikaelascloset.com.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Cookie Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please refrain from using our website and services.

1. General Applicability

These Terms & Conditions apply to all visitors, customers, and users of the Mikaela's Closet website.

By placing an order through our website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.

• The information you provide is accurate and complete.

• You agree to comply with all applicable laws and regulations.

Mikaela's Closet reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on our website.

2. Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing information displayed on our website are accurate and up to date.

However:

• Product colors may appear differently depending on your screen settings and device.

• Minor variations in appearance, dimensions, or packaging may occur.

• Product availability may change without notice.

• Typographical errors, pricing errors, or inaccuracies may occasionally occur.

Mikaela's Closet reserves the right to correct any errors, inaccuracies, or omissions and to cancel or refuse orders affected by such errors.

No rights can be derived from obvious mistakes or inaccuracies displayed on the website.

3. Orders and Payments

All orders are subject to acceptance and availability.

An order will only be processed once full payment has been successfully received.

We offer various secure payment methods, which may vary depending on your location and availability.

By completing a purchase, you authorize Mikaela's Closet and its payment partners to process the transaction using your selected payment method.

If payment is declined or cannot be successfully processed, the order may be delayed, suspended, or cancelled.

Mikaela's Closet reserves the right to refuse or cancel any order where fraud, unauthorized activity, or misuse is suspected.

4. Order Processing and Delivery

Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Shipping Time

After dispatch, estimated delivery times are typically 1–7 business days, depending on the destination and shipping method selected.

International Fulfillment

To optimize logistics and product availability, some products may be shipped directly from our international supplier network, including suppliers located in China.

Delivery Estimates

Delivery timeframes provided on our website are estimates only and should not be considered guaranteed delivery dates.

Delays may occur due to:

• High order volumes

• Public holidays

• Customs inspections

• Weather conditions

• Carrier disruptions

• Other circumstances beyond our reasonable control

Such delays do not automatically entitle customers to order cancellation, compensation, or refunds where prohibited by applicable law.

Customers are responsible for any import duties, customs charges, taxes, or fees imposed by local authorities unless otherwise stated.

5. Returns, Refunds, and Cancellations

Returns and refunds are governed by our separate Return & Refund Policy, which forms an integral part of these Terms & Conditions.

Customers are encouraged to review the Return & Refund Policy before making a purchase.

Because orders are processed promptly after being placed, cancellation requests cannot always be accommodated once fulfillment has begun.

If you encounter any issue with your order, please contact us at info@mikaelascloset.com before initiating a payment dispute or chargeback so that we may attempt to resolve the matter directly.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Mikaela's Closet shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products, services, or website.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the specific product giving rise to the claim.

Mikaela's Closet is not responsible for:

• Delays caused by shipping carriers

• Customs delays or inspections

• Incorrect shipping information provided by the customer

• Packages marked as delivered by the carrier to the address supplied during checkout

• Events beyond our reasonable control, including force majeure situations

Nothing in these Terms & Conditions excludes or limits liability where such limitation is prohibited by applicable law.

7. Intellectual Property Rights

All content displayed on the Mikaela's Closet website, including but not limited to:

• Text

• Product descriptions

• Images

• Graphics

• Logos

• Branding

• Website design

• Videos

• Digital content

is the exclusive property of Mikaela's Closet or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from Mikaela's Closet.

Unauthorized use may result in legal action.

8. Complaints Procedure

We value customer feedback and aim to resolve complaints fairly and efficiently.

If you have a complaint regarding an order, product, or service, please contact us at:

Email: info@mikaelascloset.com

To help us investigate your concern, please provide:

• Your order number

• A clear description of the issue

• Relevant photographs where applicable

We aim to respond to all complaints within 5 business days.

9. Privacy and Data Protection

Personal information provided through our website is processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

For more information, please review our Privacy Policy.

10. Force Majeure

Mikaela's Closet shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters

• Government actions

• War or civil unrest

• Strikes or labor disputes

• Transportation disruptions

• Pandemics

• Internet or technology failures

In such situations, our obligations may be suspended for the duration of the event.

11. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in the Netherlands.

Any disputes arising out of or relating to these Terms & Conditions shall be submitted to the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.

Nothing in these Terms & Conditions affects any statutory rights that consumers may have under applicable law.

12. Contact Information

For questions regarding these Terms & Conditions, please contact:

Mikaela's Closet

Website: www.mikaelascloset.com

Email: info@mikaelascloset.com

We are committed to providing professional customer support and assisting customers with any questions regarding their orders or the use of our website.