At Mikaela's Closet, we are committed to delivering your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains our order processing procedures, estimated delivery times, shipping responsibilities, and important delivery information.

By placing an order on www.mikaelascloset.com, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly extended during:

• Peak shopping seasons

• Promotional periods

• Public holidays

• Unexpected increases in order volume

Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Estimated Delivery Time

After dispatch, the estimated delivery time is generally 1–7 business days, depending on your location and local carrier services.

Please note that delivery times are estimates and are not guaranteed.

Delivery may be affected by factors outside our control, including:

• Customs inspections

• Severe weather conditions

• Public holidays

• Transportation disruptions

• High shipping volumes

• Local carrier delays

While we always strive to meet estimated delivery times, occasional delays may occur.

3. Shipping Origin and Fulfillment

To reduce waste, minimize excess inventory, and improve operational efficiency, certain products are shipped directly from our international supplier network.

Many orders are fulfilled and dispatched directly from our supplier facilities, including facilities located in China.

This fulfillment model allows us to offer a wider range of products while reducing unnecessary storage and environmental impact.

Depending on your country of residence, customs duties, import taxes, or other government-imposed fees may apply. These charges are determined by local authorities and remain the responsibility of the customer unless otherwise stated.

4. Shipping Costs

Shipping costs are calculated during checkout and may vary depending on:

• Delivery destination

• Product weight and dimensions

• Selected shipping method

• Promotional offers or discounts

The final shipping cost will always be displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

Customers are responsible for monitoring the status of their shipment using the tracking information provided.

Tracking updates may take several days to appear after dispatch, depending on the carrier and destination country.

We recommend regularly checking your tracking information to stay informed about:

• Delivery progress

• Customs clearance updates

• Delivery attempts

• Collection point notifications

If your package is redirected to a local pickup point or parcel locker, it is the customer's responsibility to collect the package within the timeframe specified by the carrier.

6. Delivery Issues and Customer Support

If your order is taking longer than expected or if you experience any delivery-related issues, please contact our support team before initiating a chargeback, payment dispute, or refund request.

Our team will gladly investigate the situation and work toward an appropriate resolution.

For assistance, contact:

Email: info@mikaelascloset.com

We are committed to helping customers resolve shipping concerns as quickly as possible.

7. Delivery Responsibility

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review all shipping details before placing an order.

If an incorrect shipping address has been entered, customers must contact us within 24 hours of placing the order at:

info@mikaelascloset.com

Although we will make reasonable efforts to update shipping information, we cannot guarantee modifications once order processing has begun.

Mikaela's Closet cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

8. Delivered Packages

A shipment is considered successfully delivered when the carrier's tracking information confirms delivery to the address provided during checkout.

If tracking shows that a package has been delivered, customers should:

• Check with household members or neighbors

• Inspect any designated safe locations

• Contact the local carrier for additional information

While we are happy to assist in investigating delivery issues, Mikaela's Closet cannot guarantee reimbursement for packages that carriers have officially marked as delivered.

9. Customs, Duties, and Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, or additional fees imposed by local authorities.

These charges are outside of our control and vary by country.

Unless explicitly stated otherwise, customers are solely responsible for any customs fees, import taxes, or additional charges associated with receiving their order.

Failure to pay required customs charges may result in delayed delivery, package refusal, or package destruction by customs authorities, for which Mikaela's Closet cannot be held responsible.

10. Force Majeure

Mikaela's Closet shall not be held liable for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Extreme weather conditions

• Government actions

• Customs delays

• Labor strikes

• Transportation disruptions

• Public health emergencies

• Technical failures affecting shipping carriers

In such cases, delivery estimates may be extended without liability to Mikaela's Closet.

11. Contact Information

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Mikaela's Closet

Website: www.mikaelascloset.com

Email: info@mikaelascloset.com

Our customer support team is available to assist you and provide updates regarding your order whenever possible.