Privacy Policy

At Mikaela's Closet, accessible via www.mikaelascloset.com, we are committed to protecting your privacy and handling your personal information with transparency, care, and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal data.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order, creating an account, subscribing to our newsletter, or contacting our customer support team.

The information we may collect includes:

Personal Information

Full name
Billing address
Shipping address
Email address
Phone number

Payment Information

All payments are processed securely through trusted third-party payment providers. We do not store full payment card details on our servers.

Technical Information

IP address
Browser type and version
Device information
Operating system
Website usage data

Order Information

Products purchased
Transaction history
Shipping information
Customer support communications

Website Activity

We may collect information about how you interact with our website through cookies and similar technologies to improve website performance, functionality, and user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling orders
Managing payments and transactions
Providing customer service and support
Sending order confirmations, shipping notifications, and tracking updates
Communicating important information regarding your orders or account
Improving our products, services, and website performance
Preventing fraud, abuse, and unauthorized activities
Complying with legal and regulatory obligations
Sending promotional offers and marketing communications where consent has been provided

We only process personal information when there is a lawful basis to do so.

3. Legal Basis for Processing

Under the GDPR, we process personal data based on one or more of the following legal grounds:

Contractual Necessity

To fulfill our obligations when processing, shipping, and delivering your order.

Consent

For marketing communications, newsletters, and certain cookie-related activities.

Legal Obligations

To comply with tax regulations, accounting requirements, and other applicable laws.

Legitimate Interests

To improve our services, protect our website, prevent fraud, and enhance the overall customer experience.

4. Sharing Personal Information with Third Parties

We only share personal information when necessary to provide our services and operate our business effectively.

Your information may be shared with:

Payment Providers

Secure payment processors responsible for handling transactions.

Shipping and Delivery Partners

Logistics providers and courier services responsible for delivering your order.

Product Suppliers

As a dropshipping business, certain products may be shipped directly from our international supplier network. To process and deliver your order, relevant shipping information may be shared with the supplier responsible for dispatching your purchase.

Analytics and Marketing Service Providers

Trusted partners that help us analyze website performance and improve marketing effectiveness, subject to your cookie preferences.

All third-party service providers are required to handle your information securely and in accordance with applicable data protection laws.

We never sell, rent, or trade your personal information to third parties.

International Data Transfers

Some products may be fulfilled and shipped directly by suppliers located outside the European Economic Area (EEA), including suppliers based in China.

Where international transfers occur, we take appropriate safeguards and security measures to ensure your personal data remains protected in accordance with GDPR requirements.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Examples include:

Order and financial records may be retained for up to seven (7) years to comply with tax and accounting obligations.
Customer service communications may be retained for operational and legal purposes.
Marketing-related data is retained until consent is withdrawn.

Once information is no longer required, it is securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure website functionality
Remember user preferences
Analyze website traffic and performance
Improve user experience
Support advertising and marketing activities

You may manage your cookie preferences through our cookie banner or adjust your browser settings at any time.

For more information, please refer to our Cookie Policy.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Our website uses Secure Socket Layer (SSL) encryption to safeguard information transmitted between your browser and our servers.

While no method of transmission over the internet can be guaranteed to be completely secure, we continuously review and improve our security measures to protect your information.

8. Your Rights Under GDPR

If you are located within the European Economic Area (EEA), you have the following rights regarding your personal information:

Right of Access

You may request a copy of the personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of your personal information where legally applicable.

Right to Restrict Processing

You may request limitations on how your personal data is processed.

Right to Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You may object to certain forms of processing, including direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at:

Email: info@mikaelascloset.com

We will respond to all legitimate requests within the timeframes required by applicable law.

You also have the right to file a complaint with your local data protection authority if you believe your rights have been violated.

9. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Mikaela's Closet
Website: www.mikaelascloset.com
Email: info@mikaelascloset.com

Our customer support team will be happy to assist you.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business operations, or website functionality.

Any updates will be published on this page with a revised "Last Updated" date. Continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.