Return & Refund Policy

At Mikaela's Closet, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully before initiating a return.

If you have any questions regarding your order, please contact us at info@mikaelascloset.com before returning any item. We are always happy to work with our customers to find a suitable solution.

1. How Our Fulfillment Process Works

Mikaela's Closet operates using a direct-from-supplier fulfillment model. To reduce waste, minimize excess inventory, and lower our environmental impact, certain products are shipped directly from our international supplier network.

As a result, approved returns may need to be sent to our supplier's designated return facility, which may be located outside your country of residence, including China.

Customers must contact us first before sending any return. Returns sent without prior approval may not be accepted or processed.

2. Return Request Period

You may request a return within 30 days of receiving your order.

To initiate a return, please contact us at:

Email: info@mikaelascloset.com

When submitting a return request, please include:

• Your full name

• Order number

• A description of the reason for the return

• Any supporting photographs if applicable

A return request can only be submitted after the product has been physically delivered and received.

Once your request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.

3. Return Eligibility Conditions

To qualify for a return, the following conditions must be met:

• A valid reason for the return must be provided.

• Items must be unused, unworn, unwashed, and in their original condition.

• All original tags, labels, packaging, and accessories must remain attached and intact.

• Products may be tried on for sizing purposes but must not show any signs of wear or use.

• Returned items must arrive in resalable condition.

For hygiene and safety reasons, certain items may not be eligible for return, including but not limited to:

• Underwear

• Swimwear

• Earrings and certain jewelry items

• Personal care products

Unless such products are defective, damaged, or received in error, they cannot be returned once opened or used.

Sale, clearance, and promotional items may not be eligible for return unless required by applicable consumer protection laws or approved by our customer support team.

4. Return Shipping Costs

Customers are responsible for all return shipping expenses, including:

• International shipping fees

• Customs duties

• Import taxes

• Any related handling charges

Approved returns must be sent to the return address provided by Mikaela's Closet after review of the request.

The customer remains responsible for the return shipment until it has been successfully delivered and received.

For this reason, we strongly recommend using a tracked shipping service.

Without valid proof of shipment and tracking information, we may be unable to process your return or issue a refund.

5. Alternative Resolution Options

Because international returns can be expensive and time-consuming, Mikaela's Closet may, at its sole discretion, offer alternative solutions where appropriate.

Depending on the situation, these solutions may include:

• A partial refund

• Store credit

• A replacement item

• A discount on a future purchase

These options are evaluated individually and agreed upon through email communication with our customer support team.

We encourage customers to contact us before initiating a return, as an alternative solution may save both time and shipping costs.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us within 14 days of delivery.

Your email must include:

• Your order number

• A detailed description of the issue

• Clear photographs showing the defect, damage, or incorrect item

Without sufficient photographic evidence, we may be unable to investigate or process your claim.

Once reviewed, we will work promptly to provide an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

7. Refund Process

Refunds are issued only after the returned item has been received and inspected at the designated return facility.

Once approved, your refund will be processed to the original payment method used during checkout.

Please allow up to 14 business days after approval for the refund to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable unless otherwise required by law or if the return is due to our error.

8. Order Cancellations

Because orders are processed quickly after being placed, cancellation requests cannot be guaranteed.

Once an order has entered processing or fulfillment, it may no longer be possible to cancel or modify it.

Customers are encouraged to carefully review their order details before completing a purchase.

If you experience an issue with your order, please contact info@mikaelascloset.com before initiating a chargeback or payment dispute.

Our support team is committed to resolving issues fairly and efficiently whenever possible.

9. Delivery Responsibility and Liability

Mikaela's Closet is not responsible for packages that are marked as successfully delivered by the shipping carrier to the address provided by the customer at checkout.

Customers are responsible for ensuring that all shipping information is accurate and complete before placing an order.

If an incorrect shipping address has been entered, customers must notify us within 24 hours of placing the order by emailing info@mikaelascloset.com.

While we will make reasonable efforts to assist, we cannot guarantee that address changes can be made once order processing has begun.

10. Contact Information

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

Mikaela's Closet

Website: www.mikaelascloset.com

Email: info@mikaelascloset.com

Our customer support team will be happy to assist you and help find the most suitable solution whenever possible.